Banking / Finance

What’s your definition of ‘digital’ in banking?

A recent post by Jin Zwicky, VP of Experience Design at OCBC Bank, on the Next Bank Facebook forum asked, “What’s your definition of ‘digital’ in banking?” It has attracted more than 100 comments from the world’s top banking innovators, sharing their thoughts on the issue. I have tried to summarize and synthesize the thoughts of the dozens of participants in the discussion. They definitely provide a glimpse into the future of banking.
According to Steve Monaghan, Regional Head of Innovation at AIA, what digital essentially does is that it uses technology to design experiences, both seen and unseen. As Chief Innovation Officer at DBS Bank, I agreed posting, “Digital is all about making what can be seen unseen – making services so smooth and seamless that it becomes invisible to the customer.” I added, “Despite all the automation and improvements that digital banking has the potential to achieve, customers and their needs still form the very core of the banking sector.”
In fact, many of the comments made by the dozens of participants in the discussion revolved around simplicity of design, the removal of friction and the ability to improve the customer experience. Yann Ranchere, Director at Anthemis and Finance 2.0 blogger, put his perspective as succinctly as anyone by saying, “It’s making banking more human.” Brett King, CEO of Moven, author, speaker and radio host also provided a quick insight when he added, “Banks don’t need a head of digital, that’s the CEO. Therefore, digital in banking should just be best practice banking.”

Read More

9 Comments
  1. mgrmjqrndg 6 months ago
    Reply

    iqzglnuwlmdvhbkaxjlcwtsmyfwhtw

  2. esta 4 months ago
    Reply

    Informative article, just what I needed.

  3. I really love your site.. Great colors & theme. Did you make this amazing site yourself?
    Please reply back as I’m planning to create my own blog and
    want to learn where you got this from or exactly what
    the theme is called. Kudos!

  4. where to buy cbd 3 months ago
    Reply

    Hi there, just became aware of your blog through Google, and found that it is really informative.
    I am going to watch out for brussels. I’ll be grateful if you continue this in future.
    A lot of people will be benefited from your writing.
    Cheers!

  5. CBD oil for pain 2 months ago
    Reply

    Hi there! This post could not be written any better!
    Reading through this post reminds me of my old room mate!
    He always kept talking about this. I will forward this write-up to
    him. Fairly certain he will have a good read.
    Thanks for sharing!

  6. Amazing! Its really amazing article, I have got much clear idea
    about from this article.

  7. Why people still use to read news papers when in this
    technological world all is available on net?

  8. revenge spells 2 months ago
    Reply

    It’s not my first time to go to see this web site,
    i am browsing this web page dailly and obtain pleasant information from here daily.

  9. erotik 1 month ago
    Reply

    Greetings! Very useful advice in this particular article!
    It is the little changes which will make the greatest changes.
    Thanks a lot for sharing!

Leave a Comment

Your email address will not be published.

You may also like

Pin It on Pinterest