Net Promoter Score (NPS) is a reliable metric used by many organizations to get a pulse on their customer satisfaction. However, like any process, it is critical to bear in mind certain best practices to follow. NPS was introduced in 2003 and since then has become a critical component of most organizations. In this infographic, we try to list a few NPS best practices to follow to make the most of the process.
Ketan has over 8 years of experience in helping organizations develop messaging for their clients. Having worked in multiple roles across some of the largest global technology firms, Ketan takes care of Marketing, Brand Development, Partnerships and PR for Aureus.