Watson Assistant

Watson Assistant is an offering for building conversational interfaces into any application, device, or channel.

Most chatbots try to mimic human interactions, which can frustrate users when a misunderstanding arises. Watson Assistant is more. It knows when to search for an answer from a knowledge base, when to ask for clarity, and when to direct you to a human.

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Developed by one of the leaders in the AI space, IBM, Watson Assistant is one of the most advanced AI-powered chatbots on the market. Pre-trained with content from your specific industry, Watson Assistant can understand your historical chat or call logs, search for an answer in your knowledge base, ask customers for more clarity, direct them to human representatives, and even give you training recommendations to hone its conversational abilities.

Watson Assistant can run on your website, messaging channels, customer service tools, and mobile app. The chatbot also comes with a visual dialog editor, so you don’t need any coding experience to develop it.

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