Designed specifically for enterprise brands, Inbenta’s chatbot leverages machine learning and its own natural language processing engine to detect the context of each customer conversation and accurately answer their questions. Inbenta also offers a dialog manager, which allows you to craft custom conversation flows and paths.
Additionally, when Inbenta’s chatbot realizes that one of your customers needs to talk to a human, it’ll escalate the conversation to the appropriate support agent. To make your chatbot seem more human, you create a custom avatar for it, too.
The Enterprise Search solution scrapes existing knowledge bases, FAQs, and help content, which makes it easy to deploy within weeks; Inbenta also offers seamless integrations with Zendesk, Salesforce Desk, Service Cloud and other help desk platforms.