Bold360

Bold360 is a live chat software that allows users to engage with their website visitors in real time. Its features include AI-powered chatbots, offline forms, visitor monitoring, co-browsing, and more. We compiled Bold360 user reviews from around the web and determined that it has a mix of positive and negative ratings.

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Trusted by customers like Intuit, Edible Arrangements, and Vodafone, Bold360 patented its own natural language processing technology to help brands build chatbots that can understand your customers’ intent without the need of keyword matching and learn how to deliver the most accurate answers to them.

Bold360’s conversational AI can interpret complex language, remember the context of an entire conversation, and reply to customers with natural responses. Customers can even buy your products through the chatbot. You can also give your chatbot its own personality and run it on most messaging channels.

Features

– AI-powered Self Service
– Proactive Chat
– Post and Pre Chat Surveys
– Offline Forms
– Visitor Monitoring
– Canned Responses
– Skill-based Routing
– Co-Browsing
– File Transfer
– Customization
– In-app Mobile Chat
– Text Messaging
– Video Chat
– Auto Translation
– Chatbots

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