Banking / Finance

Financial institutions are “missing out” on big data says TeleWare

As financial regulation on mobile phone recording grows ever tighter in Europe, a significant proportion of financial institutions still haven’t put in place any technology to handle it. They could be missing out, according to Steve Haworth, chief executive at computer telephony specialist TeleWare.
“Big data isn’t really about the size of the data, it’s about whether you’ve got it all or not,” he said. “If you’re missing bits of data you don’t get the total value. Business doesn’t stop when a trader leaves their desk. What happens if a key client calls? Companies would lose the advantage if they didn’t answer the client. The mobile is a key. If you’re only going to use voice recording for compliance box ticking, that’s one thing. If you use the information to drive value, that’s the exciting benefit.”

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