A report on the NPS Maturity of India Insurers

Gauging customer loyalty is directly correlated with a company’s revenue growth. In an era where insurance companies are continuously looking out for the perfect customer feedback metric, integrating the Net Promoter Score program with their business processes assures more actionabilty. We spoke to Insurers in India to understand how they are using NPS. This infographic delivers the key insights. For the complete report, please click here.
Net promoter score
Originally appeared on Aureus Analytics.

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