Chatbots are actually software that are automated to perform in a particular manner. They are configured to function for a particular purpose, mainly chat or in stimulated conversations.
As chat is all about conversations or answering questions, chatbots should be able to pick on conversational cadences and use machine learning to converse with customers. When created in the right manner, chatbots can be plugged into a number of data sources so they can react to spoken or written stimulations.
Chatbots are the new “in” thing and big brands are already capitalizing on building their own chatbots to stay trendy. Chatbots make use of Artificial Intelligence to chat with users and answer their queries, automatically.
Chatbots have different functions depending on the website in which they are functioning. In a particular website, the chatbot could function as customer service where it would give off current weather reports, in another website it would tell your customer when to expect your product and in another, it would answer all customer queries.
This brings us to the question: Would using chatbots be influential to your business? The answer is of course, it definitely will.
Look at Facebook, or any other brand’s messaging apps and you will know it. These are powerful chatbots through which customers engage with the brand of their choice, and enjoy digital experiences that mirrors in-person conversation.
If you are planning to stay ahead of competition and create a chatbot for your business, check out the powerful platform tools that would help you create them. The best thing about making most chatbots is that you don’t require learning programming languages like Swift, Objective C, Java, Python, Ruby on Rails, etc.
Chatfuel is a useful tool for non-skilled developers. It allows you to create AI chatbot in Facebook You can refer to the external sources with the help of plugins and make your own chatbot. You can expect the platform to open itself to third-party plugins making it easier for anyone to contribute with their own plugins.
The chatbot can be configured to recognize certain words and phrases and send predefined answers to users. It can send automated answers to common, and most frequently asked questions.
Apart from providing a number of services that makes it easier for your customers, Chatfuel can seamlessly integrate with YouTube, Twitter, JSON, Messenger and others.
Chatfuel is free.
Api.ai is a unique conversational platform that lets you build brand centric, natural language interactions for all your applications, bots, services and devices. As it offers integrations with all the main platforms like Facebook, Slack, Alexa, etc, Api.ai is very easy to use and deploy.
When you need to make reliable and unique conversations with your customers and then manage the state and change actions, you can do this easily with Api.ai.
Building intelligent chatbots and conversational bots with Api.ai is really interesting and the one-click integration only makes it even easier. Apart from making use of predefined knowledge packages, the platform also uses its machine learning skills to improve user experience.
Api.ai is free for developers.
Smooch acts as a connector between messenger apps like WeChat, Line, Facebook Messenger and business apps like Front, Zendesk, Scout and the rest.
Once Smooch is configured, it would let your business app get all the incoming chat notifications sent by the messaging apps. Smooch lets you answer all the queries/conversations coming in from customers right from the business app itself.
Chatbot connectors (Smooch comes with connectors) let you create chatbots and connect them to the messaging channel of your choice to start conversations with your customers. This would help you to automate common workflows like collecting form data, conducting checkout processes, giving feedback and scheduling.
4. Facebook Messenger Platform
The landing page of Facebook Messenger Platform has an option that lets you build your own bot. However, it calls for a small level of expertise, but there are plenty of resources like case studies, guides, forums with skilled Facebook developers) that would help you create chatbots.
With this platform, people no longer have to download an app to chat with you.You can reach them, irrespective of which platform or device they use.
Before you start with this platform, however, you need to configure tools like Messenger plugin, Messenger codes, a Welcome screen, customer matching, etc. If you are looking for examples on how well this can be done, check out Poncho and CNN.
Another Facebook chatbot platform that makes it easier to integrate other chatbots into the system.
Botsify is a paid subscription tool.
You can activate the tool in five easy steps –
(1) Visit their website at botsify.com
(2) Integrate it with your FB account using the several plugins offered in the tool
(3) Setup a web hook
(4) Design the necessary commands for the chatbot and
(5) Allow it to handle customer service for you.
Botsify learns fast. The tool has smart AI to pick up new words and queries. You can teach new sentences and questions and if it ever fails to answer any question, then configure it to answer them. Another noted feature of Botsify is that it allows for human intervention at any time, so you can take over the chatbot to continue chat.
Botsify has both free and paid options.
If you are looking to create a good and functional AI chatbot platform on Facebook, then ChattyPeople is perfect. You don’t need coding knowledge to create an FB message with ChattyPeople.
It is extremely simple to create, probably the reason why entrepreneurs and smaller companies rely on it to stay with their customers 24/7. If you run an e-commerce website, then it can answer customer service questions and monetize your Facebook pages.
ChattyPeople is free.
7. Beep Boop
Beep Boop is a simple hosting platform made for developers who need to integrate their chatbots with Facebook Messenger and Slack. It needs only a few minutes for setup and installation.
You can visit Gthub, the famous version control repository and Internet hosting service to set up the code and then integrate the code with Beep Boop platform before linking it with your FB or Slack application.
You can use whichever coding language you are comfortable with, and once the steps are followed correctly, your chatbot will be ready to chat with your customers using real time messaging API. And once it is up and running, you can perform an analytics to check its performance.
Beep Boop is a paid platform.
Some Chatbot Tools Worth Mentioning:
There are plenty of other chatbot tools that are equally good and worthwhile for your purpose.
Some of them are Cortana Intelligence by Microsoft, Rundexter, Deeplearning4J, Indico, Telegram Bots, Botkits, FlowXO, Kit Bot and Init.ai.
With the help of these tools, chatbot development is a piece of cake. And, do you know what the real icing on the cake is? The fact that people/consumers/customers are actually ready to speak to chatbots.
Therefore, the stir they have caused is already a sensation and not without a good reason. These bots give you the power to communicate with your customers promptly and naturally.
You can now take your business to the frontline with just a simple system, isn’t that just wonderful?