25+ data driven tips for customer service teams to thrive – Infographic

Customer expectations when it comes to customer service are getting higher every year, in fact, Microsoft reports that 54% of consumers report expecting exceptional customer service. This means that companies must know their audience, where and how they communicate and what platforms they use.

For example, American Express reports that millennials will pay 21% more to do business with companies that excel at customer service. Companies must adapt to the younger generation’s wide use of mobile. They must also understand that many younger consumers (57%) would rather contact companies via digital means such as email or social media rather than talking on the phone.

Social media has taken on more of a central role in the customer service world. 33% of people aged 18-34 have contacted a company via their social media page! Most companies are doing a great job of keeping up with this, as Microsoft reports 84% of those inquiries are answered by the company.

To better explain how companies can use these customer service statistics to their advantage, Nextiva has created the below visual. It details how companies can build brand loyalty, be effective and efficient, communicate correctly and win customers for life!

Author: Gaetano DiNardi

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  2. KGF 5 months ago

    Now just one a single click on this site help microsoft windows 10 then get the one of the best simple solution.

  3. These are some really amazing tips, thanks a lot for sharing them. Also a lot of efforts from the designer to make it into a clean design. Really like the fact that this amount of information can be crunched into one clean looking info graph

  4. nice blog good article

  5. coconut oil then 2 months ago

    Keep this going please, great job!

  6. Your style is really unique compared to other folks I’ve
    read stuff from. Many thanks for posting when you’ve
    got the opportunity, Guess I’ll just bookmark this blog.

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