Big Data might just be critical to the success of SDN, NFV and CSPs’ cloud strategies, but are the incumbent OSS/BSS systems ready for the change?
Many CSP big data projects are standalone business intelligence or customer experience solutions. Unlike these ‘pure’ big data solutions, closing the loop between data, analytics and the network itself will require incumbent OSS/BSS to be far more flexible than it is today.
At a telco big data congress last year I was impressed by the scope of big data solutions being applied to both business support and operations support challenges within the CSPs. But in almost every case these solutions were ‘standalone’: They would pull in some data, analyse it, and generate results. Results were to be consumed by just one or two systems: A management reporting tool perhaps, or a Suggested Products prompt in a customer web portal.