Artificial Intelligence

Conquering the world – Chatbots gone wild (Infographic)

24th Apr `18, 12:34 PM in Artificial Intelligence

Chatbots are clever pieces of computer software which mimic conversations with people using a combination of natural language…

BDMS
Guest Contributor
 

Chatbots are clever pieces of computer software which mimic conversations with people using a combination of natural language processing, machine learning, and artificial intelligence. Chatbots can completely transform the way we interact with the internet through task management and conversation.

They are expected to become widespread over the next few years, and many companies have already started using them in daily operations. An example of a simple bot is a weather bot which can understand “What is the weather like today?” and give a result based on your location. This eliminates the need to open a browser, visit a relevant website, and input a ZIP code to get a weather report. Another reason why chatbots are so useful is that they offer instant assistance, and unlike human help, they can available 24/7. After Nordstrom implemented a chatbot into their online customer service, users have reported that it’s been much easier and quicker to get answers to simple questions from their technical support.

Chatbots at the moment are replacing individual apps. Instead of closing Facebook Messenger and finding the Uber app, you can just message Uber directly using a chatbot. Rather than downloading and storing all of these individual apps, users can simply just ask for help through Facebook Messenger or other apps such as Slack or Kik. This is the idea anyway, and a San Francisco based startup known as Assist is hoping to make this a reality.

Chatbots are going to take the internet by storm as many large, and even smaller companies begin to utilize them as a cost effective means to solve simple problems, such as providing basic level customer service and answering frequently asked questions.

If you want to learn more about chatbots, check out our infographic below for some interesting facts and tips for the future.

 

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