Hotels owners and managers have to constantly move with the times in order to keep ahead of the game and keep customers coming through the doors. While the advent of technology has brought on the industry immensely, it has also brought with it certain challenges for management too.
Customers are also tech’ savvy and will express opinion very quickly via their smartphone or tablet if they are not happy with hotel services. The hotel owner and manager needs to embrace this fact and work hard to make the technology work for themselves too. This info graphic from The Europe Hotel in Ireland highlights the key trends in the hotel industry in terms of guest satisfaction. It is broken into segments so readers gain key insights and takeaways from the data. Check it out below.